I Love Feature Flags!

"I love feature flags!" is a quote from Jason McGee, the VP overseeing IBM Kubernetes Service. This single post in Slack is when the IBM Kubernetes Service team knew they had fundamentally changed how they build, deliver, and operate the IBM Kubernetes Service. Since its inception three years ago, the IBM Kubernetes Service has been a leader in IBM by pushing the boundaries for tools and culture. It has evolved from a cumbersome monolith to a true cloud-native service that manages over 20,000 Kubernetes Clusters. They have embraced feature flags, initially for managing deployments, and now for the progressive delivery of new features and operational regions. This talk will cover the team's journey over the past three years, things they did wrong, things they did right, and where they want to go in the future.